Location
Bangkok
Salary
N/A
Job Time
Full Time
Company: International Manufacturing and Trading Electrical Equipment
Company Overview
Our client is a global provider of advanced electrical and smart-building technologies, recognised for enhancing how people live and work through intelligent design and robust engineering. With a strong international footprint, the organisation delivers integrated solutions that improve energy efficiency, safety, and the overall user experience across residential, commercial, and industrial environments.
Driven by innovation and technical excellence, the company works closely with industry partners to deliver systems that are intuitive, scalable, and built for long-term performance. Backed by global expertise and a commitment to quality, our client continues to shape the future of modern living through smart, efficient, and forward-thinking solutions.
Purpose
Leads the assigned business portfolio with responsibility for revenue growth, market expansion, and overall commercial performance. Ensures customers receive accurate guidance, well-aligned technical solutions, and consistently high service standards. Identifies and develops new markets, accounts, and business opportunities.
Key Responsibilities
Business Development
- Sets operating objectives for the division and drives initiatives to strengthen performance.
- Formulates commercial plans covering sales, marketing, and technical support, ensuring alignment across functions.
- Works with the marketing team to shape campaigns and business development programs.
- Provides hands-on leadership, guiding the team to meet targets through clear expectations, coaching, and performance monitoring.
- Identifies new prospects and evaluates emerging business opportunities, sharing updates promptly with management.
- Establishes contact with potential partners to explore commercial collaboration.
- Presents products and solutions to customers, ensuring accurate technical information and alternatives are clearly communicated.
- Adapts product configurations to address customer needs and coordinates technical training as required.
- Tracks proposals and project requirements to maintain timely responses and ensure progress.
- Assesses customer equipment and system needs to recommend suitable solutions.
- Provides pre- and post-sales technical service, supporting product reputation and collecting insights for improvement.
- Analyzes product strengths, competitor positioning, and market changes to guide strategy.
- Supports issue resolution across phone, email, or onsite channels.
- Prepares proposals, conducts negotiations, and finalizes sales agreements.
- Ensures timely delivery of products and services to customers.
Customer Management
- Builds new accounts and expands presence into additional industry segments.
- Maintains strong relationships with both existing and new customers through regular reviews and tailored recommendations.
- Studies customer operations, workflows, concerns, and competitive environments to shape actionable plans.
- Resolves customer issues by identifying root causes, proposing solutions, and coordinating follow-ups.
- Manages complaint handling through investigation, solution design, monitoring, and escalation where necessary.
- Coordinates internally across delivery, finance, credit, and operations to maintain smooth order processing.
- Tracks and follows up on irregular credit situations.
Sales Tools & Market Intelligence
- Ensures the availability and relevance of sales tools, materials, and updated technical resources.
- Maintains competitive databases and monitors market trends, pricing, product development, and competitor activity.
- Keeps product knowledge current and ensures the team applies updated information effectively.
Reporting & Administration
- Maintains sales data and prepares regular performance reports for management.
- Oversees timely submission of activity summaries, visit reports, customer documentation, and expense records.
General Management
- Oversees team performance to meet objectives.
- Ensures processes comply with internal quality standards.
- Contributes to annual budgeting and monitors expenditure.
- Performs other duties assigned by senior management.
Qualifications
Education
- Bachelor’s degree or higher in engineering.
Experience
- Minimum 8 years’ experience in sales or technical service within related industries.
- Proven track record managing technical products, services, or solution-based offerings.
- Experience leading sales or technical service teams.
Skills
- Strong capability in technical solution selling and business development planning.
- Skilled in presenting complex technical concepts clearly and persuasively.
- Strong negotiation, problem-solving, and consultative selling abilities.
- Able to build and maintain long-term customer relationships.
- Strong interpersonal, analytical, organisational, and communication skills.
- Detail-oriented with strong commitment to accuracy and quality.
- Proficient English and solid computer literacy.